OneMain Financial

I noticed one teller with a customer two other people sitting around doing nothing including the manager. She starts Smalltalk with me, was nice, after the elderly lady talking with the teller was there for 10 minutes didn’t know what to sign any of her information etc. I ask the manager could someone else help me, she assured me that it wouldn’t take long, after another 10 minutes I had had enough. Awful customer service especially from this dollar store puppet manager!!

Man has it been a journey but I have to say I’ve been receiving exceptional service for the guys at Rockwell. One gentlemen that stands out to me is Alec (I hope I spelled your name right). He was kind enough to help me out with a deferment being that funds are low and my dog went through surgery. Without hesitating the guy let’s me know he can work something out for me and sent his goodbye wishes to my puppy. Thank you again Alec! God bless you!!

Started a loan with OneMain. Process went semi-smooth. First payment was due in December. When asked to do autopay I made sure I verified with the girl that, “If I pay early we’re good right?” Here we are 6 Days before Christmas and I guess I’m now paid up until February. Best part is being told that it’s my fault. Here’s hoping it gets better ????

If there really is a lack of power at this branch location that allows reps and branch management to do small services such as "directpay enrollment" and "late fee removal", then that is highly unfortunate compared to any other industry. If the power really is there and they are able to do such services, then this is an ugly business practice to bring in more revenue based on late fees.

I wasn't very impressed with Loan Officer Todd's customer service skills. He's a very Low Connect person; whereas I'm a High Connect customer and need just a little more personalization. I had to ask another loan officer to get me some water although Todd's desk was right in front of the refreshments. I also overheard him talking to another customer once I had been moved behind the wall. He had an "oh well" attitude, I felt, with them. He told them since they were late and I was early he had to take me. If that had been me with his attitude I would've walked out and went to another company. It's safe to say he played the "blame game." I've worked customer service for more than 20 years so I do know what I'm talking about. I just felt like I was there to get him a commission if he get's them for the number of loans he can make in a day. I also would've preferred to have my loan put on one of your debit cards but that was not offered to me until I asked and was told it was too late since I was in the process of signing the loan papers although I had not completed the signing. There are other examples I could go into but I'm sure you get the gist of what I'm saying.

I took my check book and went to pay off my loan. One of the manager came out and SAID NO they are not taking the pay off balance.. I asked her why? Her answer was you have to mail it to OneMain main office! I asked why? She said because! I said to her I called you before I came here, the check book is from my bank OneMain have be taking payment every month from, the same bank account, I have never missed any payment before, what are you talking about? Another manager heard my voice and came over and asked what is going on? I told him everything.. He got mad and called the main office told them what was going on. They want stupid people to be taken loan not smart once!