OneMain Financial

The best customer service ever.

The only drawback is the advertisements that One Main sends out, which I believe are originated by the company and not the branches, that purportedly pre-approve certain amounts for non-collateral loans, but your experience at the branch may differ greatly and you may have to provide collateral. But that information is unknowable until your application is submitted, and by then your credit has been subjected to a hard inquiry. If the company were forthcoming in the advertisements it sends out concerning secured v. unsecured loans it would boost their reputation and not only that, being completely transparent would benefit customers and branches, and hopefully employees as well, instead of individual employees at the branches taking the brunt of customer dissatisfaction over information that is at best misleading and at worst disingenuous, which is in no way the fault of the people working at branch offices. Perhaps the information concerning the potential for providing collateral is hidden somewhere in the advertisement’s fine print, but no one’s reading that stuff and overall the mail outs themselves just seem to have the effect of cheapening the company which in no way represents the actual one-on-one experience that customers can expect when they visit this location in person.

Called higher up and they were able to adjust my my double payment with ease. Just lazy branch employees not wanting to do there job

Shawn was magnificent in working the numbers for me! He was very knowledgeable, polite and quick. Everything was done electronically so I didn't even have to go into the establishment. I highly recommend Shawn if you need anything.

Loan sharks have better rates and are both more polite and trustworthy.