Firstmark Services LLC

First mark seems shady and most of its action seem illegal…

If you have the option to not do business with Firstmark, do not give them your business. They fain wanting to work with you, however they are incredibly corporate and will not accommodate. Predatory lending at best.

For the love of God take your business literally anywhere else. My Wells Fargo student loans were transferred to Firstmark back in 2021 and I have had nothing but issues since. Most notable, Firstmark failing to honor the terms of my WF agreement and placing several individual loans into repayment earlier than they should have been. Requesting an extended grace period was my only option, which delayed my repayments until something happened on their end knocking them back into repayment... over and over and over again. Their customer service representatives are friendly, yes, but ultimately just talk in circles and provide no real clarification or assistance. I fully intend to refinance through another vendor. I don't trust this company and you probably shouldn't either. Predatory at best!

This has been the worst loan servicer ever to work with. I have to make calls just about every month because they keep messing up my repayment plan. I pay the full amount due, and then they tell me I have a past due amount. Thankfully I figured out over time it's just their flawed system, because when I was younger I broke down crying in fear I would be sent to collections and that my credit would be ruined. They seriously need to fix their system, it's ridiculous at this point.

I do not recommend

I will be continuing to try and get my loan refinanced through other channels, but every time I submit a new application it’s a hit to MY credit report, so Firstmark is actively messing with my financial situation.